About this position

The Manager, IT Operations is responsible for the management and improvement of the overall IT operations for the organization. The Manager is responsible for configuration, license management and maintenance of IT systems across the organization. With oversight of the CISO, the Manager will maintain information security policies, processes, standards and procedures and is responsible for managing risks related to information security, business continuity planning, crisis management, privacy, and compliance. They will also respond to third-party audit requests, perform information security risk and privacy impact assessments, partake in testing of controls, follow-up on identified gaps and recommend improvements to reduce, contain and mitigate risks.

The ideal candidate will be excited to work in a growing company that has achieved an ISO 27001 certification, under the guidance of a seasoned Chief Information Security Officer to continue to improve the security posture of the organization.

This is an incredible opportunity for an analytical problem solver with great attention to detail and masterful reporting skills. You will have the ability to make an impact in our organization and join an exciting fast growing team.


Why LifeRaft?

We pride ourselves on our innovative spirit and determination to help solve new challenges developed by the complexities of open source data. LifeRaft provides a threat intelligence and investigations platform, Navigator, to corporate security teams around the world, including some of the biggest brands you've probably referenced today! Navigator is designed to identify, track, and validate issues from open source channels (surface, deep web, and darknet) related to executive safety, fraud prevention, and asset & infrastructure protection. Our technology is helping keep these companies, their people, and their operations safe – making a real impact in the world we all live in.

 The diversity of our team is integral to our success. We are a team of passionate and supportive individuals and pride ourselves in fostering a collaborative, innovative, and fun culture. We offer our team:

  • Competitive salary & benefits
  • Challenging and focused responsibilities
  • Remote and in-person options (with dogs!)
  • Hilarious co-workers & great office parties
  • Mediocre office-supplied coffee
  • Real DEI

What You Do as a Manager, IT Operations

  • Responsible for IT Ops, including the IT support team, G Suite, MS 365, directory services, device management, system patching, office connectivity, hardware inventory and malware protection.
  • With direction from our CISO, maintain and enhance our ISO 27001 ISMS program by keeping policies/standards/procedures up to date, implementing and enforcing IT controls and ensuring that the organization remains aligned with the standard.

  • Maintain and expand our computer and terminal physical security by developing procedures; hardening technology platforms; recommending improvements.

  • Protect systems by defining access privileges, control structures, and resources.

  • Determine security violations and inefficiencies by conducting periodic audits.

  • Partake in implementation of business continuity and disaster recovery environment of all IT systems/applications.

  • Report information security performance against established security metrics, prepare management reports recapping and trending various categories of security issues and highlighting remediation activities.

  • Monitor the organization’s networks for security breaches and investigate a violation should one occur

  • Develop remediation plans and facilitate implementation to reduce future risk of security breaches, data loss and operational disruption.

  • Perform vulnerability assessments, and security testing including but not limited to phishing exercises, network scans etc. and coordinate the execution of these within the corporate context, as well as oversee the remediation activities associated with privacy and /or vulnerability/risk findings

  • Ensure authorized access by investigating improper access; revoking access; reporting violations; monitoring information requests by new programming; recommending improvements.


What You Need to Get the Job Done

Experience configuring and operating:
  • Google Workspace (G Suite)
  • Device management, directory services and patch management systems
  • Malware protection software
Experience managing:
  • Software/hardware inventory
  • Vendor onboarding and assessment
  • Knowledge of Cyber security principles and fundamentals

LifeRaft values inclusion and diversity in our workplace. We welcome all qualified applicants regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or any other protected characteristic.

When applying please provide your resume and cover letter