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HIRED: IT Support Administrator

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Thank you for your interest in LifeRaft, this position has been filled. Please view our other job opportunities here.


LifeRaft (Social Navigator Inc.) is a company based out of Halifax, Nova Scotia, that provides a SaaS-based threat intelligence platform to security and business risk teams in the corporate/commercial sector. 

The Role

We are seeking an IT support administrator with strong communication skills to join our team. In this role, you will be a key point of contact for our end users who have technical issues with end user hardware and software. You will use your in-depth technical skills to resolve user/technical challenges as they arise in the day-to-day usage of end user systems (hardware and software).

Responsibilities

  • Providing day-to-day support for macOS devices, Windows 10 devices, printers, network devices, video conferencing system and other end user systems
  • Answering and supporting end users when they call/chat/email 
  • Documenting end user support interactions on a help desk platform
  • Following up with tickets to ensure resolution of end user issues 
  • Finding and suggesting solutions for end users’ IT needs 
  • Participating in identity and access management tasks 
  • Installation, configuration and troubleshooting of MacBooks, Windows workstations (laptops and desktops) and other end user systems
  • Configuration and maintenance of cloud solutions including but not limited to G Suite (Google Workspace) and Microsoft 365 products
  • Configuration and maintenance of tools related to device management, network management, malware management, patch management etc. 
  • WiFi configuration, setup, and troubleshooting v

Qualifications

  • You would be a great fit for this opportunity if you have strong communication skills in addition to the following criteria:
  • 3+ years of experience in technical/end user support
  • Experience with installation, configuration and troubleshooting of end user systems 
  • Experience interacting with end users to resolve technical issues
  • Good understanding of networking concepts such as DNS, DHCP, NAT, VLANS, etc. 
  • Physical effort: must be able to lift heavy computer equipment and crawl under desks to plug in and unplug equipment
  • Mobility requirement: must have a valid driver’s license and reliable vehicle

Work With Us

  • Office dogs (when we aren’t working remotely)
  • Flexible hours
  • Partial phone plan coverage
  • Great office parties
  • Hilarious co-workers
  • Diversity & inclusion committee!

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